Shipping policy

Orders are reviewed and prepared for shipment after payment authorization. Processing time is separate from transit time. Orders placed on weekends or U.S. federal holidays may begin processing on the next business day. We may contact you if an address is incomplete or cannot be validated.

xukevip.com currently ships to destinations enabled at checkout, including the United States, Canada, Australia, and the United Kingdom. Availability may vary by product, address, carrier restriction, or applicable law.

Standard shipping costs USD $8.99 and is free for eligible orders of USD $59.99 or more. Estimated transit time is 16–30 business days. Express shipping also costs USD $8.99 and is free for eligible orders of USD $59.99 or more, with an estimated transit time of 7–15 business days. If checkout displays a different price or estimate for your destination, the checkout information controls. Delivery estimates are not guaranteed arrival dates.

When tracking is available, we will send shipment confirmation to the email address supplied at checkout. Tracking may take time to update after the carrier receives the parcel.

We maintain a reasonable basis for stated shipping times. If we cannot ship within the promised period—or within 30 days if no period was stated—we will provide a delay notice and offer the choice required by applicable law: consent to the delay or cancellation with a prompt refund for unshipped merchandise.

Unless checkout expressly states otherwise, prices and shipping charges may not include import duties, VAT/GST, customs brokerage fees, or other destination charges. The recipient is responsible for these charges. Customs procedures may delay delivery.

Customers must provide a complete and accurate delivery address. Contact us promptly if you discover an error; changes are not guaranteed after fulfillment begins. If tracking shows delivery but the parcel cannot be found, check the property, household members, and carrier, then contact us so we can investigate.

Inspect your order promptly. For an item that arrives damaged, defective, incorrect, or incomplete, contact support@xukevip.com with the order number and clear photos of the item and packaging. Nothing in this policy limits non-waivable consumer rights.